Return policy
We hope you are enjoying your recent purchases from Luma & Lily. We appreciate your continued support and want to take a moment to share a friendly reminder regarding returns.
As a small business, each return has a significant impact on our operations, and we kindly ask for your cooperation in making the return process as smooth as possible. Here are a few things to keep in mind:
Damage-Free Returns: If you find it necessary to return an item, please ensure that the product is unused and in its original condition with packaging and tags within 14 days of receipt or delivery. We understand that circumstances vary, but returning items in their original state helps us maintain the quality of our offerings.
Case-by-Case Reviews: Our return policy is designed to be flexible, with a case-by-case review process for damaged items. We appreciate your understanding that this approach allows us to address each situation individually and provide you with the best possible resolution.
Communication is Key: If you encounter any issues or have questions about your order, please don't hesitate to reach out to us at support@lumaandlily.com. We are here to assist you and ensure your experience with Luma & Lily is positive from start to finish.
Supporting Small Businesses: Your support means the world to us, and by being mindful of the return process, you contribute to the sustainability and growth of our small business. Customers are responsible for return shipping.
We genuinely appreciate your understanding and cooperation in these matters. Our priority is to provide you with exceptional service, and your cooperation makes it possible for us to continue doing what we love.
Thank you for choosing Luma & Lily – where every purchase supports a dream!
